Best Freshworks Alteranative 2025

The modern customer service software, customer service, and CRM software landscape is highly dynamic, and this is why large enterprises and companies are in the process of finding Freshworks alternatives that offer ease of use, usability, reasonable pricing, and powerful integrations that meet their unique needs and support comprehensive features in business processes and specific requirements. Freshworks is not a newcomer that has recently entered the market with flexible pricing schemes, potent automation, and enhanced customer experience functionalities.

Looking to find a less expensive live chat software, a budget-friendly Freshworks CRM substitute, scalable options, or a full-scale enterprise with powerful integrations to enhance customer interactions and multichannel support for care, including customer support software, this guide will address the best Freshworks alternatives in 2025.

We are going to consider the leading Freshworks competitors such as HubSpot, HelpCrunch, Helpdesk, Smartsupp, Hiver, Algomo, Landbot, LiveAgent, and Gorgias and compare features, prices, and usability to make the right choice.

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What is Freshworks?

Freshworks is a leading customer engagement and CRM platform designed to help businesses streamline sales, marketing, and support processes through effective sales automation, including lead generation and contact management, thus enhancing customer relationships.

Founded in 2010, the company quickly gained popularity thanks to its affordable pricing, user-friendly interface, and powerful automation tools.

The Freshworks product suite includes:

• Freshsales – a CRM tool with built-in lead scoring, email sequences, and workflow automation that supports your sales team effectively, especially for those with the necessary technical expertise.

• Freshsales – a CRM tool with built-in lead scoring, email sequences, and workflow automation.

• Freshchat – a modern live chat and messaging software.

• Freshmarketer – a marketing automation platform for campaigns and customer journeys.

• Freshservice – an IT service management (ITSM) solution.

Freshworks stands out because it combines multi-channel support, strong integrations (Slack, Shopify, Gmail, WhatsApp, etc.), and flexible automation into one ecosystem.

However, as businesses grow, some users find Freshworks’ advanced features expensive or limited in scalability, which is why many companies search for Freshworks alternatives with better pricing, niche features, or simpler usability.

Our Evaluation Methodology

Our internal six-step evaluation process ensures we only recommend Freshworks alternatives that deliver real value in practice, not just in marketing brochures:

• Functionality testing – We assess CRM, helpdesk, live chat, and automation features to verify that tools perform as advertised.

• Integration capabilities – We test connections with e-commerce platforms, Gmail, Slack, WhatsApp, and other third-party apps.

• Usability & onboarding – We evaluate how intuitive the interface is, learning curve, and onboarding resources for new teams.

• Customer support quality – Availability of 24/7 assistance, response speed, and effectiveness of knowledge base or live chat from a single platform.

• Scalability & pricing – We balance affordability for startups with enterprise-grade features for growing businesses.

• Security & reliability – Data protection standards, GDPR compliance, uptime guarantees, and overall system stability.

By combining technical benchmarks with real customer experience checks, we ensure our recommendations align with the practical needs of businesses seeking the best Freshworks alternatives in 2025.

Top - 9 Freshworks Alternative in 2025

1. HubSpot – Best All-in-One CRM

2. HelpCrunch – Best for Live Chat & Customer Engagement

3. Helpdesk – Best for Simplified Ticket Management

4. Smartsupp – Best for Video & Chat Support

5. Hiver – Best for Gmail-Based Support

6. Algomo – Best AI-Powered Freshworks Alternative

7. Landbot – Best for Conversational Chatbots

8. LiveAgent – Best for Multi-Channel Help Desk

9. Gorgias – Best for E-commerce Stores

1. HubSpot – Best All-in-One CRM

Overview
One of the most famous Freshworks CRM options is HubSpot that provides an all-encompassing customer platform and customer data platform software solutions to sales, marketing, and customer support. Its free CRM is especially appealing to small business.

Features

• Slack, Gmail, Shopify, and similar advanced integrations to enhance your sales process, providing effective project management strategies.

• Email campaigns & marketing automation.

• Pipeline and deal tracking

• Slack, Gmail, Shopify, and similar advanced integrations.

Pros

• Intuitive interface

• Huge app marketplace

• Free forever plan

Cons

• State-of-the-art functions become costly.

• Complex for beginners

Best For
Firms requiring a scaled CRM, with robust marketing capabilities.

2. HelpCrunch – Best for Live Chat & Customer Engagement

Overview
HelpCrunch is another formidable Freshworks competitor that has live chat, email marketing, and knowledge base features.

Features

• Multi-channel (chat, email, in-app messages) communication.

• Built-in knowledge base

• Chatbots for automation

• Detailed reporting

Pros

• Affordable plans

• Excellent support

• Powerful chat personalization.

Cons

• No free plan

• Few integrations in comparison to HubSpot.

Best For
SMBs that require a low-cost, full-fledged customer engagement software.

3. Helpdesk – Best for Simplified Ticket Management

Overview
Helpdesk offers an easy platform for team collaboration to work with customer tickets and gather valuable customer feedback, making it a direct Freshworks rival, especially for support teams.

Features

• Shared inbox for teams

• Automated ticket routing

• SLA management

• Reporting & analytics

Pros

• Easy to use

• Affordable pricing

• Smooth collaboration

Cons

• Limited advanced features

• No built-in marketing tools

Best For
Companies that primarily deal with ticketing and customer care.

4. Smartsupp – Best for Video & Chat Support

Overview
Smartsupp is another alternative to Freshworks which provides video and live chat.

Features

• Live chat + chatbot

• Screening to know the customer journeys.

• E-commerce applications (Shopify, WooCommerce)

• Visitor tracking

Pros

• Strong e-commerce focus

• Affordable plans

• Video recording is a changer of the game.

Cons

• Limited reporting features

• Basic automation only

Best For
Online stores interested in live chat + video to make sales.

5. Hiver – Best for Gmail-Based Support

Overview
Hiver is an alternative to Freshworks CRM which is used directly within Gmail, which is suitable among teams who use Google Workspace.

Features

• Shared Gmail inbox

• Assignments, email tagging and automation.

• SLA management

• Collaboration within Gmail

Pros

• No new interface to learn

• Smooth Gmail integration

• Strong analytics

Cons

• Only for Gmail users

• Minor external integrations.

Best For
Teams who are already using Gmail and would like to have minimum learning curve.

6. Algomo – Best AI-Powered Freshworks Alternative

Overview
Algomo is an AI-based automation to assist businesses in scaling their customer service.

Features

• Multilingual chatbot of AI.

• Ticketing automation

• Connects with email, Messenger and Whatsapp.

• Knowledge base automation

Pros

• AI saves time and resources

• Multilingual support

• 24/7 automated help

Cons

• Small brand versus large players.

• Poor developed CRM functions.

Best For
Organizations seeking AI-first access support.

7. Landbot – Best for Conversational Chatbots

Overview
Landbot is specialized in chatbot-based support as an alternative to Freshworks.

Features

• Drag and drop chatbot builder.

• Web chat and WhatsApp support.

• API & Zapier integrations

• Customizable workflows

Pros

• Very user-friendly

• Great for automation

• Flexible integrations

Cons

• Limited ticketing features

• More chatbot centered than CRM.

Best For
Businesses interested in automating the chat with intelligent chatbots.

8. LiveAgent – Best for Multi-Channel Help Desk

Overview
LiveAgent is a powerful Freshworks rival that has live chat, call center, and ticketing.

Features

• Omnichannel care (contact, chat, phone, social media)

• Call center functionality

• Ticket automation

• Knowledge base & forums with modern AI features.

Pros

• Very feature-rich

• Affordable pricing

• Excellent for call centers

Cons

• Interface can feel outdated

• Takes time to configure

Best For
Companies that require a complete help desk(voice and chat).

9. Gorgias – Best for E-commerce Stores

Overview
Gorgias is a Freshworks substitute that is specifically designed to work with Shopify and e-commerce.

Features

• In-depth integration with Shopify, Magento, BigCommerce.

• Macros/automation of replies.

• Live chat, email and social media support.

• The supported ticket tracking of revenue.

Pros

• E-commerce tailored

• Excellent integrations

• Strong automation

Cons

• More expensive than Smartsupp.

• Not suitable to non-eCommerce companies.

Best For
Brands of e-commerce who desire customer backing in the form of revenue.

Selection Criteria for Freshworks Alternatives

In the consideration of the best Freshworks CRM options, we have taken into consideration:

• Functionality & Automation: Exceptional customer support features of CRM tools, chat, ticketing, and automation with integration to Zoho CRM features, and various customization options, including effective task management.

• Integrations: e-commerce, Gmail, Slack, and others.

• Price-wise and Scalability: Small team friendly, Enterprise friendly.

• Usability & Support: Live chat, easy on boarding, and knowledge base.

Quick Comparison Table

Conclusion

The appropriate Freshworks alternative is based on your priorities:

• HubSpot - Ideal in all in one CRM and marketing.

• HelpCrunch - Ideal in terms of live chat and reaching customers.

• Help desk - Ideal when using a basic ticketing system with Zoho Desk features.

• Smartsupp - Video chat and online customer support best.

• Hiver - Freshworks closest Gmail based competitor.

• Algomo - most perfect AI-powered support solution.

• Landbot - Suited to chatbot interaction automation.

• LiveAgent - Suited to multi-channel help desk and call center.

• Gorgias - optimal in terms of e-commerce integrations.

Both platforms have free trials or low-entry packages and it is easy to experiment with which Freshworks CRM alternative will be suitable in 2025 based on your business.

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Last updated: 08.09.2025