Zonka Feedback's NPS Survey tool offers a powerful and user-friendly platform for businesses seeking to measure and improve customer satisfaction and loyalty. Designed with ease of use, robust analytics, and multi-channel capabilities in mind, Zonka provides an end-to-end solution for Net Promoter Score (NPS) programs.
Easy setup and brand personalization
Zonka Feedback stands out for its hassle-free setup. Creating and launching NPS surveys takes just minutes, even for non-technical users. The platform offers extensive customization options, allowing businesses to tailor surveys with branded themes, logos, personalized questions, and dynamic variables. This ensures a consistent brand experience and higher response rates from customers.
Omnichannel survey distribution
With Zonka, reaching customers on their preferred channels is simple. Businesses can distribute surveys via email, SMS, website pop-ups, QR codes, kiosks, mobile apps, and even offline modes. This omnichannel capability helps maximize engagement and ensures that feedback is captured throughout the entire customer journey.
Actionable real-time insights
Zonka’s analytics engine delivers real-time insights into customer loyalty metrics, helping businesses track their NPS trends with clarity. The platform’s dashboard showcases key metrics such as promoter/detractor ratios, response rates, and sentiment trends. Users can drill down by channel, location, or team to identify specific strengths and pain points. Custom reports and automated alerts further empower teams to act quickly on feedback.
Smart automation and follow-ups
Zonka Feedback lets businesses set up intelligent workflows triggered by customer responses. For instance, a low NPS score can automatically trigger an internal alert or a follow-up email to the customer for service recovery. This automation ensures timely responses, strengthens relationships, and converts detractors into promoters through personalized outreach.
Designed for teams of all sizes
Whether you're a solo operator or managing feedback for multiple teams or locations, Zonka scales effortlessly. With multi-user access, location-based dashboards, and role-based permissions, the platform adapts to businesses of any size. It also offers collaborative tools that enable teams to resolve issues, assign feedback, and close the loop efficiently.
Reliable customer support
Zonka offers strong customer support through live chat, email, and a rich knowledge base. Their support team is quick to respond and proactive in helping customers make the most of the platform. Dedicated onboarding and success teams ensure users are up and running smoothly.
Enterprise-grade security and compliance
Zonka Feedback takes data privacy seriously. The platform complies with GDPR, employs advanced encryption standards, and offers role-based access controls to protect sensitive information. Audit logs and secure cloud infrastructure further guarantee compliance and data integrity.
Rich integrations ecosystem
To streamline workflows, Zonka integrates with major CRMs, helpdesk software, team collaboration tools, and productivity platforms. From Salesforce and HubSpot to Slack and Microsoft Teams, businesses can sync feedback data with their existing systems effortlessly and trigger automated actions based on NPS results.
Bottom line
Zonka Feedback's NPS Survey solution is a powerful and flexible platform for gathering and acting on customer feedback. With its intuitive interface, multi-channel survey delivery, in-depth analytics, automation capabilities, team collaboration features, and enterprise-grade security, Zonka is an ideal choice for companies focused on improving customer experience and loyalty. Whether you're just starting out or managing a large-scale CX program, Zonka equips you with the tools to drive measurable improvements in customer satisfaction and retention.
