SocialPilot: combining social media and review management for growing brands
SocialPilot is a versatile platform that helps businesses and agencies manage their online presence by unifying social media publishing, analytics, and customer engagement. Beyond its core social scheduling features, SocialPilot extends into review management, enabling brands to track and respond to customer reviews from major platforms. For businesses seeking to strengthen reputation while streamlining social engagement, SocialPilot offers a single, integrated solution.
Unified dashboard for reviews and engagement
SocialPilot centralizes reviews from platforms like Google Business Profile and Facebook, alongside social interactions such as comments, messages, and mentions. This unified view makes it easier for teams to manage both customer conversations and reputation without switching between tools.
Filters and segmentation options allow businesses to focus on reviews by rating, location, or product line, ensuring timely attention to the feedback that matters most.
Real-time alerts and quick responses
SocialPilot provides instant notifications when new reviews are posted, helping businesses react quickly to negative feedback or amplify positive experiences. Built-in collaboration tools allow teams to assign reviews, draft responses, and ensure consistent communication across all customer touchpoints.
Actionable reports and analytics
With SocialPilot, businesses can generate reports on review volume, sentiment trends, and customer satisfaction alongside their social media metrics. This holistic reporting makes it easier to see how online reputation aligns with brand growth, customer loyalty, and campaign performance.
Seamless collaboration for teams and agencies
Designed for both businesses and marketing agencies, SocialPilot supports multi-user access, role-based permissions, and white-label reporting. Agencies can manage multiple client accounts, while in-house teams benefit from a centralized workspace for both reviews and social engagement.
Integration of reviews with marketing strategy
By combining review management with social scheduling, listening, and analytics, SocialPilot helps brands connect customer sentiment directly to their marketing strategies. Teams can highlight positive reviews in campaigns, address pain points revealed in negative feedback, and build stronger trust with their audience.
Bottom line
SocialPilot unifies social media management and review tracking into a single platform. Whether you’re managing reviews, publishing content, or analyzing audience sentiment, SocialPilot equips teams with the tools to act quickly, improve customer trust, and drive consistent growth. For businesses and agencies that want a streamlined, integrated approach, SocialPilot delivers efficiency, insight, and control.
