LiveAgent: comprehensive omnichannel customer communication platform for businesses of all sizes
In 2025, delivering exceptional customer service requires seamless integration across multiple communication channels. LiveAgent stands out as a robust customer communication platform, offering a unified solution that combines live chat, ticketing, call center capabilities, and social media integration. Designed to cater to businesses ranging from startups to large enterprises, LiveAgent empowers teams to manage customer interactions efficiently and effectively.
Unified ticketing system for streamlined support
At the core of LiveAgent is its advanced ticketing system, which consolidates all customer inquiries—be it from email, chat, calls, or social media—into a single, organized interface. This system ensures that no customer query goes unnoticed, allowing support agents to prioritize and address issues promptly. Features like agent collision detection prevent multiple agents from responding to the same ticket, enhancing team coordination. LiveAgent
Real-time live chat with proactive engagement
LiveAgent's live chat functionality enables businesses to engage with website visitors in real time, providing immediate assistance and boosting customer satisfaction. The platform supports proactive chat invitations, allowing agents to initiate conversations based on visitor behavior. With the fastest chat widget available, LiveAgent ensures minimal latency, enhancing the user experience. G2
Integrated call center for personalized communication
Beyond digital channels, LiveAgent offers built-in call center capabilities, facilitating both inbound and outbound calls directly from the platform. Features such as IVR (Interactive Voice Response), call routing, call recording, and agent availability management ensure efficient and personalized voice communication. possibly.comLiveAgent+1possibly.com+1
Social media integration for comprehensive outreach
Recognizing the importance of social platforms in customer engagement, LiveAgent integrates seamlessly with Facebook, Twitter, Instagram, and Viber. This integration allows support teams to monitor and respond to messages, comments, and mentions without leaving the LiveAgent dashboard, ensuring consistent and timely interactions across all channels. LiveAgent
Knowledge base and customer portal for self-service
To empower customers and reduce support load, LiveAgent provides tools to create comprehensive knowledge bases and customer portals. These self-service resources enable users to find answers to common questions, submit tickets, and track their status, enhancing the overall customer experience. LiveAgent
Automation, analytics, and customization
LiveAgent incorporates automation features such as predefined responses, workflow rules, and SLA management to streamline support processes. Advanced analytics and reporting tools offer insights into agent performance, customer satisfaction, and ticket resolution times. Additionally, the platform supports extensive customization, allowing businesses to tailor the interface, chat widgets, and workflows to align with their brand and operational needs. LiveAgent
Flexible pricing to suit various business needs
LiveAgent offers a range of pricing plans to accommodate different business sizes and requirements:
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Free Plan: Basic features suitable for small teams.
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Ticket Plan: Advanced ticketing features for growing businesses.
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Ticket + Chat Plan: Combines ticketing with live chat capabilities.
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All-Inclusive Plan: Comprehensive features including call center and social media integrations. Capterra
This tiered approach ensures that businesses can scale their customer support operations as they grow.
Bottom line
LiveAgent is a versatile and comprehensive customer communication platform that centralizes support across multiple channels. Its robust feature set, combined with flexibility and scalability, makes it an ideal choice for businesses aiming to enhance customer satisfaction and streamline support operations.
