Best live chat software for websites 2025

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Helpcrunch (Live chat) - review, pricing, alternatives

Helpcrunch (Live chat)

3 Reviews
Official website
helpcrunch.com/live-chat
Quick choice
Editor's Choice
Tidio - review, pricing, alternatives, features, details

Tidio

3 Reviews
Official website
tidio.com
Quick choice
Best price/quality
LiveChat - review, pricing, alternatives, features, details

LiveChat

3 Reviews
Official website
livechat.com
Quick choice
Most advanced
Smartsupp (Live chat) - review, pricing, alternatives

Smartsupp (Live chat)

3 Reviews
Official website
smartsupp.com/live-chat
Quick choice
Best for beginners
Chatra - review, pricing, alternatives, features, details

Сhatra

3 Reviews
Official website
chatra.io
Quick choice
Most affordable
Send Pulse (Live chat) - review, pricing, alternatives

Send Pulse (Live chat)

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Official website
sendpulse.com/live-chat
Hub Spot (Live chat) - review, pricing, alternatives

Hub Spot (Live chat)

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Official website
hubspot.com/live-chat
Lucky Orange (Live chat) - review, pricing, alternatives

Lucky Orange (Live chat)

3 Reviews
Official website
luckyorange.com/live-chat
Gorgias - review, pricing, alternatives, features, details

Gorgias

3 Reviews
Official website
gorgias.com
Brevo (Live chat) - review, pricing, alternatives

Brevo (Live chat)

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Official website
brevo.com/live-chat
Getresponse (Live chat) - review, pricing, alternatives

Getresponse (Live chat)

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Official website
getresponse.com/live-chat
Freshworks (Live chat) - review, pricing, alternatives

Freshworks (Live chat)

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Official website
freshwork.com/live-chat
Zoominfo (Live chat) - review, pricing, alternatives

Zoominfo (Live chat)

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Official website
zoominfo.com/live-chat
Zoho Desk - review, pricing, alternatives, features, details

Zoho Desk

1 Reviews
Official website
zoho.com
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Latest reviews

Michelle Kim

Michelle Kim on LiveChat

LiveChat revolutionizes online customer support! Its intuitive interface and robust features streamline communication, enhancing user experience. Real...
Flora Roland

Flora Roland on Helpcrunch (Live chat)

Helpcrunch has revolutionized our website's communication! Its intuitive interface and robust features make customer interaction seamless. The real-ti...
Selma Maire

Selma Maire on Helpcrunch (Live chat)

Helpcrunch is a game changer! Its intuitive interface, robust features, and seamless integration make it a must-have for any website. Engage with cust...
Mai Colette

Mai Colette on Helpcrunch (Live chat)

Helpcrunch is a game-changer in website chat software. It seamlessly integrates with our site, providing instant customer support. Easy setup and cust...
Alex Smirnoff

Alex Smirnoff on Zoho Desk

Super recommended tool, facilitates ticket assignment and monitoring, in addition to keeping the end user informed.
Matt Robinson

Matt Robinson on Lucky Orange (Live chat)

I appreciate how you can track live visits and use the heatmap function to see where your clicks are coming from on both mobile and desktop.


How to choose the best live chat software for websites 2025

In today’s fast-paced world, life can feel overwhelming. Challenges keep increasing, so we need good customer service chat support. A mobile app with an easy-to-use interface can help. Using free live chat software with customization options lets businesses provide instant help to website visitors, allowing them to receive assistance in real time. Live chat messages and AI chatbots can answer common customer questions efficiently. A help center or help desk adds to this support.

These tools provide a great option for a live chat widget experience that can strengthen customer relationships. The live chat feature allows real-time interaction, making customers feel valued. This boosts customer satisfaction and makes it easier for support agents to do their jobs. In the digital age, where information moves quickly, having fast and skilled help is essential.

Description of the need for an online consultant in the modern world

In today’s world, many people deal with complicated problems in their lives. These problems can be about jobs, relationships, health, or personal growth. We do not always have the right knowledge, experience, or tools to answer these questions ourselves. This is where online counselors can help.

Online consultants are experts from different areas. They offer their services through the Internet. This group includes psychologists, career consultants, educational specialists, personal development coaches, fitness trainers, and more. Their skills and experience help clients understand themselves. They also assist in overcoming challenges and reaching personal goals.

The importance of choosing the right consultant to achieve your goals

Choosing the right online counselor is very important. It can help you reach your goals and fix your problems. Everyone has different needs and ways of speaking. So, you need to find a counselor who works well with you.

The right consultant has both the skills and knowledge in your area. They understand how to build a trusting relationship with you. They do this by keeping communication open and really getting your situation. A good consultant knows your needs, listens well, and is ready to help you solve your problems.

Choosing the right online counselor is very important for reaching your goals and improving your personality today. In this guide, we will discuss steps to help you find the best online counselor for your needs in 2025.

Understanding your own needs

The first step in choosing an online consultant is knowing your own needs. Think about why you want to contact them. This understanding will help you see what you want and what results to expect from the consultation. You might want to look into live chat tools, live chat support services, or chat services that include a live chat box. Having live chat agents can give your sales team valuable insights and help add customer support to boost your customer experience and user experience. This is especially useful for small businesses using ecommerce platforms. Consider options like screen sharing during the consultation. A content management system like Facebook Messenger can help engage potential customers in lead generation. This can improve conversion rates and response time on mobile devices. Don't forget to collect their email address too.

Analyzing the reasons for contacting an online consultant

Before picking a consultant, think about what is bothering you or what problems you want to fix. Is it about your career, relationships, personal growth, mental health, or physical well-being? Or do you need assistance with stress management or improving certain skills?

  • Think about what makes you feel the most anxious and stressed.
  • It could be fear or uncertainty.
  • You might feel unable to make decisions.
  • You may not understand your emotions well.

Setting specific goals and expectations from counseling

After looking at why you want counseling, it’s important to set clear goals. What do you hope to achieve from counseling? This could be improving your understanding of yourself, lowering stress, solving a problem that bothers you, or getting advice on your next steps.

Clarifying the area in which help is needed

After you set your goals, think about where you need help. This could be in a certain area like education, work, relationships with people, self-understanding, health, fitness, or money matters.

Setting clear goals and knowing what you need help with will make it easier to find a counselor. A counselor with the right skills and experience can give you the support and advice that you are looking for.

Search for a consultant

Once you pick a platform, the next step is to choose the type of counselor you need. If you want support for your mental health, you can go for a psychologist or psychotherapist. If you need help with your career, a career counselor or development coach is the right choice. It is key to know what kind of help you need. This way, you can select the right counselor for you.

Read reviews and ratings from consultants. This will help you understand their brand identity.

Before picking a consultant, read reviews and check ratings from past clients. This can give you an idea of how good the consultant's service is. You can also see how happy other clients were with their work. You can find reviews on the platform and on social media or forums too.

Pay attention to ratings and reviews. Look for details about the consultant's professionalism. Check the quality of their advice and how effective their sessions are. Notice the overall satisfaction of their clients. This information will help you choose a consultant that fits your needs and expectations.

Interaction and communication

Interaction with your consultant is very important for working well together. It is crucial to talk clearly and to know how your consultant operates.

Ask the consultant about their approach to work and methods

Before working with a consultant, feel free to ask them questions. You should know about their work style and the methods they use. For example:

  • What is the main way you work with clients?
  • How do you help and support me to reach my goals?
  • How often do you update me on our progress and how well our sessions are working?

These questions will help you learn more about how the consultant works. They will also show you if their methods are a good match for your needs.

Schedule an introductory consultation to assess rapport and compatibility

It is a good idea to set up a meeting before starting to work together. In this meeting, you and the consultant can check how well you connect, how they work, and if you are a good fit.

During the intake consultation, you can:

  • Talk about your goals and what you expect from the consultation.
  • Know how the counselor can help you reach these goals.
  • Check how comfortable you feel with the counselor.
  • This first meeting is an important step to build a partnership with the consultant.

Discussing the terms of cooperation and the cost of services

After the first meeting, you can talk about the agreement and how much the services will cost. It is important to know how the schedule for sessions will be organized. You should ask if there is a chance to get extra support between sessions. Also, find out the payment terms for the services.

Talking about these issues will help us avoid confusion. It will also make sure that the terms of working together with the consultant are clear.

Evaluation of results

  • After working with a consultant, look at the results.
  • This helps to understand how well the partnership worked.
  • It is key to see the benefits gained and if the goals were met.

Analyzing the benefits of the consultation and achievement of the goals

  • How did the consultation support your goals?
  • Did the consultation help solve your problems?
  • What specific benefits did you notice?
  • How did you feel about the advice or strategies given?
  • Would you recommend this consultation to others?
  • Did you see improvements in your life from the counseling you received?
  • What new skills or knowledge did you gain while working on your issues?
  • What exact steps did you take or changes did you make in your life after counseling?

These assessments will help you see how helpful the counseling was for you.

Assessment of communication effectiveness and ease of interaction with the counselor

  • The message itself.
  • The audience receiving the message.
  • The medium used to send the message.
  • The timing of the communication.
  • The feedback received from the audience.
  • Quality of communication: How clearly did the counselor share their ideas and advice?
  • Empathy and support: How did the consultant talk with you? Did they show care and understanding for your situation?
  • Convenience of interaction: How easy was it for you to use the method of interaction (online chat, video call, etc.)?

These points will help you see how well you worked with the counselor. They will also show how much help you got from them.

Deciding whether to continue cooperation or find another consultant

You can decide if you want to keep working with the consultant by looking at the results. If you feel the consultant helps you and you see improvements, you can choose to stay with them. On the other hand, if you don’t see real changes or feel good about talking to the counselor, you might want to find someone else who can meet your needs better.

Bottom line

Choosing an online consultant can help you reach your goals and handle life challenges today. First, it’s important to think about what you need. Next, pick the right platform and consultant that fit your needs. Make sure to communicate well throughout the process. Finally, check how successful your partnership is in helping you achieve your goals.

It is also important to think about improving and growing all the time. Picking a consultant might not be the last decision. You should check the results and your relationship with them regularly. If needed, be ready to change consultants. This will help make your work more effective and satisfying in your life.

The right counselor can help you succeed and grow. They can give you support and guidance when you need it.

Yes, if you want an online consultation, it often depends on what each consultant has planned. It also depends on their free time on the platform you picked.

Many consultants have flexible schedules. This means you can set up an appointment that works for you. But, some consultants have fixed hours. You might need to book ahead in these cases. Also, the availability of consultations can change based on time zones. This is because consultants may work with clients from other countries.

  • Check the consultant's work schedule.
  • Look at their availability in your area.
  • Do this before you make an appointment.

If you are not certain where to get help, start by looking closely at your needs, goals, and the problems you have. Consider which parts of your life or situations make you feel the most anxious or stressed.

Consider the different fields where counselors work. This can include areas like psychology, career, personal development, and relationships. Think about which one could be useful for you. If you are not sure which area you need, feel free to ask friends, family, or experts for assistance.

Many online counseling services give you free or cheap first sessions. In these sessions, you can chat with a counselor. This helps you find out if they are right for you and if you can work together well. It's also key to listen to your feelings. Choose a counselor you feel good with and have a good connection.

To get the most from online consultations and talk well with the consultant, you need to know your goals and what you expect. Before the session, make a list of questions or topics you want to cover. It's helpful to write down a clear description of your situation or problem. This way, the counselor can understand your needs better.

During the meeting, listen carefully and talk honestly with the counselor. Share your thoughts and feelings, and feel free to ask questions if you don’t understand something. It’s important to build trust with the counselor. So, don’t hold back in expressing your feelings and what you expect.

  • After the consultation ends, think about turning the counselor's advice into actions.
  • Put these recommendations into practice to create positive changes.

Yes, the possibility of getting an online consultation usually depends on the work schedule of each consultant and availability on the chosen platform. 

Many consultants offer flexible schedules, which means that you can make an appointment at a time that suits you. However, some consultants work on a specific schedule, and sometimes it may be necessary to make an appointment in advance. In addition, the availability of consultations may depend on time zones, as consultants may work with clients from different countries. 

Therefore, it is recommended that you check the consultant's work schedule and availability in your area before making an appointment.

If you are not sure in which area you need help, the first step is to carefully analyze your needs, goals, and the difficulties you are facing. Think about which aspects of your life or situations cause you the most anxiety or stress. 

Next, consider the different areas in which counselors can work, such as psychology, career, personal development, relationships, etc., and try to identify which one might be helpful to you. If you find it difficult to determine which area you need on your own, don't hesitate to ask friends, family, or professionals for help. 

Many online counseling platforms also offer free or low-cost introductory sessions where you can talk to a counselor and determine if they are a good fit for your needs and if you can work together. Finally, it is important to trust your own gut feeling and choose a counselor with whom you feel comfortable and rapport.

To maximize the benefits of online consultations and interact effectively with the consultant, it is first important to clearly define your goals and expectations from the consultation. Before the session, come together with a list of questions or topics you want to discuss. It is also advisable to prepare a description of your situation or problem so that the counselor can better understand your needs. 

During the consultation, listen actively and communicate openly with the counselor, share your thoughts and impressions, and ask any clarifying questions. Remember that it is important to build a trusting relationship with the counselor, so do not hesitate to express your feelings and expectations. 

Finally, after the consultation is over, consider translating the counselor's recommendations into action and implementing them to maximize positive change.