Best live chat software for websites 2024

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Helpcrunch (Live chat) - review, pricing, alternatives

Helpcrunch (Live chat)

3 Reviews
Official website
helpcrunch.com/live-chat
Quick choice
Editor's Choice
Tidio - review, pricing, alternatives, features, details

Tidio

3 Reviews
Official website
tidio.com
Quick choice
Best price/quality
LiveChat - review, pricing, alternatives, features, details

LiveChat

3 Reviews
Official website
livechat.com
Quick choice
Most advanced
Smartsupp (Live chat) - review, pricing, alternatives

Smartsupp (Live chat)

3 Reviews
Official website
smartsupp.com/live-chat
Quick choice
Best for beginners
Chatra - review, pricing, alternatives, features, details

Сhatra

3 Reviews
Official website
chatra.io
Quick choice
Most affordable
Send Pulse (Live chat) - review, pricing, alternatives

Send Pulse (Live chat)

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Official website
sendpulse.com/live-chat
Hub Spot (Live chat) - review, pricing, alternatives

Hub Spot (Live chat)

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Official website
hubspot.com/live-chat
Lucky Orange (Live chat) - review, pricing, alternatives

Lucky Orange (Live chat)

3 Reviews
Official website
luckyorange.com/live-chat
Gorgias - review, pricing, alternatives, features, details

Gorgias

3 Reviews
Official website
gorgias.com
Brevo (Live chat) - review, pricing, alternatives

Brevo (Live chat)

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Official website
brevo.com/live-chat
Getresponse (Live chat) - review, pricing, alternatives

Getresponse (Live chat)

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Official website
getresponse.com/live-chat
Freshworks (Live chat) - review, pricing, alternatives

Freshworks (Live chat)

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Official website
freshwork.com/live-chat
Zoominfo (Live chat) - review, pricing, alternatives

Zoominfo (Live chat)

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Official website
zoominfo.com/live-chat
Zoho Desk - review, pricing, alternatives, features, details

Zoho Desk

1 Reviews
Official website
zoho.com
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Принципиальные отличия заключаются в:


- Более низкой стоимости SMS-сообщений;

- Более высокой скорости отправки SMS-рассылки;

- Возможности подставить практически любую подпись в поле «От кого»;

- Возможность автоматической отправки сообщений при интеграции с сайтом или информационной системой;

- Возможности иметь детализированную статистику, производить групповые рассылки, программировать рассылки и т.п.


HTML знать не обязательно. Базового набора элементов в системе достаточно, чтобы создать красивое письмо без особых усилий. Если вы хотите продвинутый и ни на кого не похожий дизайн письма, тогда знание HTML будет Вам полезно.

SMS-рассылка осуществляется на номера абонентов всех операторов России и СНГ.

Для того, чтобы получатель мог ответить на SMS-сообщение, можно:


- указать контактные данные в теле SMS-сообщения;

- указать в поле «От кого» адрес своего сайта или название Вашей компании.

Пропускная способность составляет более 1000 SMS в секунду. По запросу возможно увеличение. Технически, мощности позволяют срочно и качественно обслужить любой поток сообщений, благодаря тому, что трафик распределяется на множество SMS-центров.

Для осуществления любой рекламной SMS рассылки необходимо согласие абонента на получение рекламной информации. Предпочтительным вариантом является бумажная анкета, заполненная абонентом. Анкета должна содержать обязательные атрибуты:


- данные лица, дающего согласие на рассылку, позволяющие его однозначно идентифицировать (ФИО, номер телефона, желательно паспортные данные);

- наименование компании, от имени которой будет осуществляться рассылка;

- формулировку о согласии абонента на получение рекламной информации(необходимо предусмотреть место под галочку, чтобы абонент мог выразить явное согласие с пунктом).


Анкеты, не содержащие данной информации, не являются документальным подтверждением согласия абонента на получение рекламной рассылки. Компании, осуществляющие рассылку без согласия абонента или на основании некорректно заполненных анкет, могут быть оштрафованы органами ФАС на сумму до 500 000 рублей за осуществление незаконной рассылки.


Важно! Согласие с правилами веб-ресурса при регистрации не является документальным подтверждением согласия на получение рассылки, если в них не содержится информация, указанная в требованиях к анкете. Хранить анкету необходимо в течение года с момента осуществления рассылки.

Возможность осуществлять SMS-рассылки будет приостановлена, если:


- если Вы или Ваши субпартнеры рассылают спам;

- если Вы или Ваши субпартнеры рассылают SMS-сообщения, которые своим содержанием, подписью или временем рассылки не соответствуют законодательству Российской Федерации/Украины;

- Вы не оплатили разосланные SMS-сообщения.

Некоторые системы предоставляют такой функционал в личном кабинете пользователя.

Не все системы могут предоставить такой функционал. Рекомендуем обращаться в тех. поддержку сервисов с этим вопросом перед заказом услуг.

WAP-push - это специальная технология, которая позволяет отправлять в теле SMS ссылку на WAP сайт или контент для скачивания.

Вы можете рассылать SMS на номера всех операторов мобильной связи Украины и России в зависимости от выбранного сервиса. Отправка международных SMS также возможна, обратитесь в нашу техническую поддержку, чтобы Вам включили эту возможность.

Yes, the possibility of getting an online consultation usually depends on the work schedule of each consultant and availability on the chosen platform. 

Many consultants offer flexible schedules, which means that you can make an appointment at a time that suits you. However, some consultants work on a specific schedule, and sometimes it may be necessary to make an appointment in advance. In addition, the availability of consultations may depend on time zones, as consultants may work with clients from different countries. 

Therefore, it is recommended that you check the consultant's work schedule and availability in your area before making an appointment.

If you are not sure in which area you need help, the first step is to carefully analyze your needs, goals, and the difficulties you are facing. Think about which aspects of your life or situations cause you the most anxiety or stress. 

Next, consider the different areas in which counselors can work, such as psychology, career, personal development, relationships, etc., and try to identify which one might be helpful to you. If you find it difficult to determine which area you need on your own, don't hesitate to ask friends, family, or professionals for help. 

Many online counseling platforms also offer free or low-cost introductory sessions where you can talk to a counselor and determine if they are a good fit for your needs and if you can work together. Finally, it is important to trust your own gut feeling and choose a counselor with whom you feel comfortable and rapport.

To maximize the benefits of online consultations and interact effectively with the consultant, it is first important to clearly define your goals and expectations from the consultation. Before the session, come together with a list of questions or topics you want to discuss. It is also advisable to prepare a description of your situation or problem so that the counselor can better understand your needs. 

During the consultation, listen actively and communicate openly with the counselor, share your thoughts and impressions, and ask any clarifying questions. Remember that it is important to build a trusting relationship with the counselor, so do not hesitate to express your feelings and expectations. 

Finally, after the consultation is over, consider translating the counselor's recommendations into action and implementing them to maximize positive change.

How to choose the best live chat software for websites 2024

In today's world, when the pace of life is increasing and the complexity of the challenges we face is constantly growing, the need for professional support and advice is becoming more and more relevant. Especially in the digital age, when the flow of information is constantly growing and decisions require speed and competence.

Description of the need for an online consultant in the modern world

In today's world, many people face complex issues and challenges in their lives that may be related to career, relationships, health, spiritual development, and other aspects. However, we do not always have the necessary knowledge, experience, or resources to find answers to these questions on our own. This is where online counselors come in.

Online consultants are professionals from various fields who provide their services via the Internet. They can be psychologists, career consultants, educational experts, personal development coaches, fitness trainers, and many others. Their knowledge and experience help clients understand themselves better, overcome difficulties, and achieve their goals.

The importance of choosing the right consultant to achieve your goals

Choosing the right online counselor is crucial to achieving your goals and solving your problems. Each individual has their own unique needs, communication styles, and goals, so it's important to find a counselor who is a good fit for you.

The right consultant not only has the right knowledge and experience in your field, but also knows how to create a trusting relationship by facilitating open communication and understanding of your situation. He or she is sensitive to your needs, ready to listen and help you solve your problems.

So, choosing an online counselor wisely is the key to successfully achieving your goals and developing your personality in the modern world. In this guide, we'll go over the steps that will help you find the best online counselor to meet your needs in 2024.

Understanding your own needs

The first and most important step in choosing an online consultant is to understand your own needs and motives for contacting them. This will help you to understand what exactly you are looking for and what results you hope to achieve through the consultation.

Analyzing the reasons for contacting an online consultant

Before choosing a consultant, it is important to determine what exactly is bothering you or what issues you want to resolve. Is it a matter of career, relationships, personal development, psychological difficulties, or physical health? Or maybe you need help managing stress or developing specific skills?

Think about the situations or issues that cause you the most anxiety and stress. It could be fear, uncertainty, inability to make decisions, or not understanding your emotions.

Setting specific goals and expectations from counseling

After analyzing the reasons for seeking counseling, it is important to formulate specific goals that you want to achieve through counseling. What exactly do you want to get as a result of counseling? This may include improving self-knowledge, reducing stress, solving a specific problem, or getting advice on how to proceed.

Clarifying the area in which help is needed

After defining your goals, it is also important to clarify the area in which you are looking for help. This can be a specific area of activity, such as education, career, interpersonal relationships, psychological self-knowledge, health and fitness, finances, etc.

Properly formulated goals and clarification of the area you need help with will help you find a counselor who has the right experience and expertise to provide you with the support and advice you need.

Search for a consultant

Once you've chosen a platform, you need to select the category of counselor that suits your needs. For example, if you need psychological support, you can choose a psychologist or psychotherapist. If you need career advice, you can choose a career counselor or development coach. It is important to understand what area you need help in so that you can choose the right counselor.

Read consultant reviews and ratings
Before choosing a consultant, it is helpful to read reviews and look at ratings from other clients. This will help you get an idea of the quality of the consultant's service and how satisfied other clients are with their work. Reviews can be found on the platform itself, as well as on external resources such as social media or forums.

Pay attention to ratings and reviews that contain information about the consultant's professionalism, the quality of their advice, the effectiveness of their sessions, and overall client satisfaction. This will help you make a more informed choice of a consultant that meets your needs and expectations.

Interaction and communication

Interaction with the consultant is a key element of successful cooperation, so it is important to establish effective communication and understand how your consultant works.

Ask the consultant about their approach to work and methods

Before you start working with a consultant, you can ask them questions about their approach to work and the methods they use. For example:

  • What is your main method of working with clients?

  • How do you provide support and help me achieve my goals?

  • How often do you report on the progress and effectiveness of our sessions?

These questions will help you better understand how the consultant works and how well their methods might fit your needs.

Schedule an introductory consultation to assess rapport and compatibility

It is recommended that you schedule an introductory consultation before you begin working together. During this consultation, you and the consultant can assess rapport, performance, and compatibility.

During the intake consultation, you can:

  • Share your goals and expectations for the consultation.

  • Understand how the counselor can help you achieve these goals.

  • Assess your rapport and comfort level with the counselor.

  • This first session is an important step in forming a partnership with the consultant.

Discussing the terms of cooperation and the cost of services

After the introductory consultation, you can discuss the terms of cooperation and the cost of services. It is important to understand how the schedule of sessions will be set, whether there is a possibility of providing additional support during the inter-session period, and what are the terms of payment for services.

Discussing these issues will help to avoid misunderstandings and ensure that the terms of cooperation with the consultant are clear.

Evaluation of results

After completing cooperation with a consultant, it is important to analyze the results and effectiveness of cooperation to assess the benefits and achievement of goals.

Analyzing the benefits of the consultation and achievement of the goals

Assessing the benefits of the consultation is about analyzing how well the consultation helped you achieve your goals and solve your problems. Consider the following questions:

  1. Did you achieve improvements in the aspects of your life for which you sought counseling?

  2. What new skills did you learn or what knowledge did you gain during the course of your work?

  3. What specific steps did you take or changes did you make in your life after counseling?

These assessments will help you understand how useful the counseling was for you.

Assessment of communication effectiveness and ease of interaction with the counselor

When evaluating the effectiveness of communication, it is important to consider the following aspects:

  1. Quality of communication: How clearly and understandably did the counselor express his or her ideas and advice?

  2. Empathy and support: How did the consultant interact with you during the communication? Did they show understanding and support for your situation?

  3. Convenience of interaction: how comfortable were you with the chosen method of interaction (online chat, video conferencing, etc.)?

These aspects will help you to understand how well you cooperated with the counselor and how effectively they supported you.

Deciding whether to continue cooperation or find another consultant

Based on the analysis of the results and assessment of the effectiveness of interaction with the consultant, you can decide whether to continue cooperation. If you feel that the consultant is meeting your needs and you are experiencing improvements, you may decide to continue working with them. However, if you do not experience tangible improvements or you are not comfortable interacting with the counselor, you may decide to look for another professional who will better meet your needs.

Bottom line

Choosing an online consultant is an important step in achieving your goals and overcoming life challenges in the modern world. During this process, it is important to carefully analyze your needs, choose a platform and consultant that meet your requirements, communicate effectively, and evaluate the results of cooperation.

In addition, it is important to keep in mind the constant process of improvement and growth. Choosing a consultant may not always be the final decision. Periodic evaluation of the results and relationship, as well as the willingness to change consultants if necessary, can ensure a more effective and fulfilling collaboration in your life.

Remember that the right counselor can be a partner in your success and personal growth by providing you with the support and direction you need.