Best online survey tools 2024

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Jason Wayne

Jason Wayne on Typeform

I really like the drag-and-drop option, as well as the flexibility to have individuals bounce from one section of the form to another based on their r...
George Liddy

George Liddy on OpinionStage (Online Survey)

It was quite simple to set up the exam on the website. The quiz interface was fantastic, and the customer service was outstanding.
Lillian Rose

Lillian Rose on SurveySparrow

The overall survey procedure has been templatized, making it a rather short process. In addition, I enjoy how they offer the final results, as it make...
Jonatan Leandoer

Jonatan Leandoer on Outgrow (Online Survey)

Outgrow gave us everything we needed to get started making assessments and surveys to attract new customers. We wanted the ability to deliver numerous...

Принципиальные отличия заключаются в:


- Более низкой стоимости SMS-сообщений;

- Более высокой скорости отправки SMS-рассылки;

- Возможности подставить практически любую подпись в поле «От кого»;

- Возможность автоматической отправки сообщений при интеграции с сайтом или информационной системой;

- Возможности иметь детализированную статистику, производить групповые рассылки, программировать рассылки и т.п.


HTML знать не обязательно. Базового набора элементов в системе достаточно, чтобы создать красивое письмо без особых усилий. Если вы хотите продвинутый и ни на кого не похожий дизайн письма, тогда знание HTML будет Вам полезно.

SMS-рассылка осуществляется на номера абонентов всех операторов России и СНГ.

Для того, чтобы получатель мог ответить на SMS-сообщение, можно:


- указать контактные данные в теле SMS-сообщения;

- указать в поле «От кого» адрес своего сайта или название Вашей компании.

Пропускная способность составляет более 1000 SMS в секунду. По запросу возможно увеличение. Технически, мощности позволяют срочно и качественно обслужить любой поток сообщений, благодаря тому, что трафик распределяется на множество SMS-центров.

Для осуществления любой рекламной SMS рассылки необходимо согласие абонента на получение рекламной информации. Предпочтительным вариантом является бумажная анкета, заполненная абонентом. Анкета должна содержать обязательные атрибуты:


- данные лица, дающего согласие на рассылку, позволяющие его однозначно идентифицировать (ФИО, номер телефона, желательно паспортные данные);

- наименование компании, от имени которой будет осуществляться рассылка;

- формулировку о согласии абонента на получение рекламной информации(необходимо предусмотреть место под галочку, чтобы абонент мог выразить явное согласие с пунктом).


Анкеты, не содержащие данной информации, не являются документальным подтверждением согласия абонента на получение рекламной рассылки. Компании, осуществляющие рассылку без согласия абонента или на основании некорректно заполненных анкет, могут быть оштрафованы органами ФАС на сумму до 500 000 рублей за осуществление незаконной рассылки.


Важно! Согласие с правилами веб-ресурса при регистрации не является документальным подтверждением согласия на получение рассылки, если в них не содержится информация, указанная в требованиях к анкете. Хранить анкету необходимо в течение года с момента осуществления рассылки.

Возможность осуществлять SMS-рассылки будет приостановлена, если:


- если Вы или Ваши субпартнеры рассылают спам;

- если Вы или Ваши субпартнеры рассылают SMS-сообщения, которые своим содержанием, подписью или временем рассылки не соответствуют законодательству Российской Федерации/Украины;

- Вы не оплатили разосланные SMS-сообщения.

Некоторые системы предоставляют такой функционал в личном кабинете пользователя.

Не все системы могут предоставить такой функционал. Рекомендуем обращаться в тех. поддержку сервисов с этим вопросом перед заказом услуг.

WAP-push - это специальная технология, которая позволяет отправлять в теле SMS ссылку на WAP сайт или контент для скачивания.

Вы можете рассылать SMS на номера всех операторов мобильной связи Украины и России в зависимости от выбранного сервиса. Отправка международных SMS также возможна, обратитесь в нашу техническую поддержку, чтобы Вам включили эту возможность.

When evaluating the security of an online survey tool, several key factors should be considered. Firstly, assess the data encryption protocols used by the survey tool to ensure that sensitive information collected from respondents is securely transmitted and stored. Look for compliance with industry standards such as GDPR, HIPAA, or SOC 2 to ensure data privacy and regulatory compliance. 

Additionally, evaluate the access controls and authentication mechanisms implemented by the survey tool provider to prevent unauthorized access to survey data. Regular security audits, vulnerability assessments, and penetration testing can also provide assurance of the survey tool's security posture.

Ensuring the scalability of an online survey tool involves several considerations. Firstly, assess the survey tool's capacity to handle increasing survey volumes and respondent traffic without compromising performance. Look for features such as cloud-based infrastructure, auto-scaling capabilities, and load balancing mechanisms to accommodate fluctuations in survey demand. Additionally, consider the flexibility of the survey tool in adapting to changing requirements and growing user bases. Integration capabilities with other systems and platforms can also facilitate scalability by enabling seamless data exchange and workflow automation.

Maximizing survey response rates requires careful planning and implementation strategies. Firstly, ensure that survey invitations are personalized, concise, and clearly communicate the purpose and benefits of participation. Timing is also crucial, so consider sending surveys at optimal times when respondents are most likely to engage, such as during business hours or after relevant events. Offering incentives or rewards for completing surveys can incentivize participation and improve response rates. 

Additionally, follow up with reminders for non-respondents and consider implementing survey design best practices, such as using clear and intuitive question formats and minimizing survey length to avoid respondent fatigue.

How to choose best online survey tool 2024 

Online survey tools have become indispensable assets for businesses and organizations across various industries. In today's data-driven world, the ability to collect and analyze feedback efficiently is crucial for making informed decisions and staying competitive.

Importance of online survey tools

These tools empower companies to gather insights directly from their target audience, allowing them to understand customer preferences, measure satisfaction levels, and identify areas for improvement. In fact, according to a recent survey by [source], 85% of businesses consider customer feedback essential for their success.

Evolving landscape of online survey tools in 2024

In 2024, the landscape of online survey tools continues to evolve rapidly, driven by advancements in technology and changing consumer behaviors. With the rise of artificial intelligence (AI) and machine learning (ML), survey tools now offer more sophisticated analytics capabilities, enabling deeper insights and predictive analysis.

In addition, the shift towards remote work and digital collaboration has fueled the demand for survey tools that are user-friendly and accessible from anywhere. As a result, we've seen an influx of cloud-based survey platforms with intuitive interfaces and seamless integrations with other business applications.

Overall, the year 2024 marks a pivotal moment in the evolution of online survey tools, where innovation and adaptability are key drivers of success. Businesses that leverage these tools effectively will be better equipped to navigate the ever-changing landscape and meet the evolving needs of their stakeholders.

Understanding your survey needs

Before selecting an online survey tool, it's crucial to have a clear understanding of your specific survey requirements. This initial step lays the foundation for choosing the most appropriate tool that aligns with your objectives and maximizes the effectiveness of your surveys.

Importance of understanding specific survey requirements

Each organization and project has unique goals and objectives when it comes to conducting surveys. Whether it's gathering customer feedback, measuring employee satisfaction, or conducting market research, having a clear understanding of your specific survey needs ensures that you select a tool that can cater to those requirements effectively.

Different types of surveys and their purposes

Surveys come in various forms, each designed to serve a specific purpose. For example, customer satisfaction surveys aim to gauge the level of satisfaction with products or services, while employee engagement surveys measure the level of commitment and satisfaction among employees. Market research surveys, on the other hand, gather insights into consumer preferences and market trends.

Understanding the type of survey you need to conduct is essential for selecting the right tool, as different survey tools may specialize in particular types of surveys or offer features tailored to specific purposes.

Factors to consider when defining your survey needs

When defining your survey needs, several factors come into play. These include the target audience demographics, the frequency and volume of surveys, the complexity of survey questions, and the desired level of customization and branding.

Moreover, considerations such as data security and compliance requirements, integration with existing systems, and scalability for future growth should also be taken into account.

By carefully evaluating these factors and clearly defining your survey needs, you can ensure that the online survey tool you choose aligns with your objectives and enables you to achieve meaningful results.

Key features to look for

When selecting an online survey tool, it's essential to consider the key features that contribute to its effectiveness and usability. These features not only streamline the survey creation process but also enhance the overall respondent experience, leading to higher response rates and more valuable insights.

Overview of essential features

Essential features of a survey tool include intuitive survey builders with drag-and-drop functionality, a variety of question types (such as multiple choice, open-ended, Likert scale), and customizable survey templates. These features enable users to create surveys quickly and efficiently, tailored to their specific needs and objectives.

Additionally, robust data analysis and reporting capabilities are crucial for extracting actionable insights from survey responses. Look for tools that offer real-time reporting dashboards, customizable charts and graphs, and export options to various formats (e.g., Excel, PDF) for further analysis.

Discussion on advanced features

In 2024, the landscape of online survey tools continues to evolve, with the emergence of advanced features powered by artificial intelligence (AI) and machine learning (ML). These include sentiment analysis to understand the tone and emotions expressed in open-ended responses, predictive analytics to forecast future trends based on survey data, and personalized survey recommendations based on respondent behavior.

Furthermore, features such as natural language processing (NLP) for text analysis, advanced branching and logic to create dynamic surveys, and integration with voice assistants for voice-activated surveys are becoming increasingly prevalent, offering new opportunities for engaging survey experiences.

Consideration of customization options and integrations

Customization options allow users to brand surveys with their company logo, colors, and fonts, creating a cohesive brand experience for respondents. Integration capabilities with other platforms, such as customer relationship management (CRM) systems, email marketing tools, and data visualization software, streamline workflows and ensure seamless data exchange between systems.

By prioritizing survey tools that offer a balance of essential features, advanced capabilities, customization options, and integrations, organizations can leverage surveys effectively to gather actionable insights and drive informed decision-making.

Researching customer support and training

When considering an online survey tool, it's essential to assess the quality of customer support and available training resources. Responsive customer support can make a significant difference in resolving technical issues and ensuring a smooth surveying experience for users.

Availability of training resources and documentation

Comprehensive training resources and documentation play a vital role in helping users get up to speed with the survey tool's features and functionalities. Look for platforms that offer tutorials, user guides, video demonstrations, and webinars to facilitate learning and skill development.

Furthermore, access to on-demand training materials allows users to learn at their own pace and troubleshoot common issues independently, reducing reliance on external support channels.

Consideration of user community and peer support

A vibrant user community and peer support network can provide valuable insights, tips, and best practices for maximizing the effectiveness of the survey tool. Participating in user forums, online communities, and social media groups enables users to share experiences, seek advice, and collaborate with fellow users.

Moreover, peer support fosters a sense of camaraderie and collaboration among users, creating a supportive environment where individuals can learn from each other's successes and challenges.

By researching the quality of customer support, availability of training resources, and strength of the user community, organizations can ensure that they have the necessary support systems in place to overcome obstacles, optimize their surveying efforts, and achieve their objectives effectively.

Case studies and reviews

Case studies and user reviews are valuable resources for gaining insights into the real-world effectiveness and user satisfaction of different survey tools. Analyzing successful implementations and user feedback can help organizations make informed decisions when choosing the right survey tool for their needs.

Analysis of case studies

Case studies provide detailed accounts of how organizations have utilized survey tools to achieve specific goals and objectives. By examining successful implementations in various industries, businesses can learn about best practices, innovative strategies, and measurable outcomes.

For example, a case study showcasing how a retail company used a survey tool to gather customer feedback and improve product offerings may highlight the impact of surveys on customer satisfaction, brand loyalty, and revenue growth.

Review of user feedback and ratings

User feedback and ratings offer valuable insights into the usability, reliability, and overall satisfaction with popular survey tools in 2024. Platforms like G2 Crowd, Capterra, and TrustRadius provide user-generated reviews and ratings based on firsthand experiences with survey tools.

Analyzing user feedback allows organizations to identify strengths and weaknesses of different survey tools, as well as common pain points and areas for improvement. Factors such as ease of use, customer support, feature richness, and value for money can significantly influence user satisfaction and product ratings.

Comparison of real-world experiences

Comparing real-world experiences shared through case studies and user reviews enables organizations to evaluate survey tools based on their alignment with specific needs and objectives. By considering factors such as industry relevance, scalability, customization options, and integration capabilities, businesses can make more informed decisions when selecting a survey tool.

Moreover, insights from case studies and user reviews provide valuable context for understanding how survey tools perform in different use cases and environments. This comparative analysis empowers organizations to choose a survey tool that not only meets their immediate requirements but also aligns with their long-term goals and growth strategies.

Making your decision

Choosing the best online survey tool requires careful consideration of various factors to ensure it aligns with your organization's needs and objectives. By following a systematic approach and considering key criteria, you can make an informed decision that maximizes the effectiveness of your surveys.

Summarization of key considerations

Key considerations in choosing the best online survey tool include assessing your specific survey needs, evaluating essential features, considering factors like security and scalability, researching customer support and training options, and analyzing case studies and user reviews. These factors collectively contribute to selecting a tool that meets your requirements and enhances your surveying efforts.

Moreover, it's essential to prioritize features and capabilities that align with your organization's goals and objectives, ensuring that the chosen survey tool supports your desired outcomes and contributes to your overall success.

Step-by-step guide for evaluation and selection

To evaluate and select the most suitable survey tool, follow a step-by-step guide that includes defining your survey needs, researching available options, comparing features and pricing, testing usability and functionality through trials or demos, seeking feedback from relevant stakeholders, and making a final decision based on thorough analysis and consideration.

Each step in the evaluation process provides valuable insights and helps narrow down the choices until you find the survey tool that best meets your requirements and preferences.

Encouragement for ongoing evaluation and adaptation

Once you've chosen a survey tool, it's essential to engage in ongoing evaluation and adaptation to ensure it continues to meet your evolving needs. Regularly assess the effectiveness of your surveys, gather feedback from respondents and internal stakeholders, and stay informed about new features and updates from the survey tool provider.

By continuously evaluating and adapting your surveying approach, you can optimize your use of the survey tool, drive meaningful insights, and maintain a competitive edge in your industry. Embrace a mindset of continuous improvement and innovation to leverage the full potential of your chosen survey tool and stay ahead of the curve.

Bottom line

In conclusion, the choice of an online survey tool holds significant importance for organizations seeking to gather valuable insights from their target audience. Selecting the right tool can streamline the surveying process, improve response rates, and ultimately lead to more informed decision-making.

Final thoughts on the significance of surveys in gathering valuable insights

Surveys play a vital role in gathering valuable insights from customers, employees, and stakeholders, enabling organizations to understand their needs, preferences, and pain points. By leveraging surveys strategically, businesses can identify opportunities for growth, address challenges, and stay ahead of competitors in today's dynamic market landscape.

Call to action for readers to start their journey in selecting the best tool for their needs

As you embark on the journey of selecting the best online survey tool for your organization, remember to consider your specific requirements, evaluate available options thoroughly, and prioritize features that align with your goals. Take advantage of resources such as case studies, user reviews, and expert recommendations to inform your decision-making process and choose a tool that empowers you to unlock actionable insights and drive success. Start your journey today and unlock the potential of surveys in driving meaningful change and innovation within your organization.