SurveySparrow

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The overall survey procedure has been templatized, making it a rather short process. In addition, I enjoy how they offer the final results, as it makes them simple to absorb and analyze.

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SurveySparrow's NPS survey platform is designed to help you decipher customer sentiment, gain loyalty information and drive growth.

 

  • Gather feedback from promoters. Acquire new customers.

  • Learn from your customers. Take action. Measure progress.

  • Collect customer feedback. Cover all important touch points.

  • Track NPS. Examine feedback. Identify factors that contribute to loyalty.

 

Add dynamic lists and segment

Create dynamic lists and easily segment your respondents by any criteria. Get an in-depth analysis of your customer's personality and easily manage follow-ups.

 

Share follow-up questions and emails

Add clarifying questions to find out the "why" behind everything. It's best to have an open-ended text question to get more details. Send individual emails to your promoters, passive supporters and detractors and close the loop.

 

Automate and get results

Automate surveys to evaluate a net promoter based on your preferences. Select the time, frequency, and add a contact list. Customize and set on a recurring basis. Track NPS over time and compare to industry standards.

 

Easily distribute via SMS, email, in-app

Embed the NPS survey in your app, share emails with the Net Promoter Score survey, or send SMS surveys to your customers. Make it convenient for your customers as well as you!