Freshdesk is a service that allows you to speed up customer support, automate some time-consuming tasks, including through the distribution of requests. This solution helps companies interested in reducing man-hours, who want to focus their employees only on the most important tasks.
The main features of Freshdesk service:
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Simple, quick installation.
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Multi-channel support - email, phone, chat, social media, etc.
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Self-service portal to automate help to your customers.
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A community portal to gather its fans.
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Multidisciplinary support for a global company.
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Support for multiple languages and time zones.
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Surveys to determine customer satisfaction.
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Smart automation to save agents time.
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Integrated game mechanics to motivate your agents.
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Powerful reports on your referral service.
Freshdesk is a complete cloud-based customer support solution that offers all the features for exceptional support. Unlike competing products with steep prices and obscure terms and conditions, Freshdesk is affordably priced and free for three agents.
You can also get a quick overview of the service from mobile devices with access to all applications with filtering and notifications. Freshdesk allows you to change priorities, agents, statuses and other parameters, automates routines, blocks spam and can help your call center.